Tag Archives: Credible Apologies

The Philippines – Rehabilitating presidential confidence following a crisis

The mounting criticisms of President “Noynoy” Aquino’s handling of the aftermath of Typhoon Haiyan underscore the impact of natural disaster management on assessments of governmental performance, particularly presidential performance. Public administration and policy studies offer a wealth of lessons to governments on what to do or not do in these instances of crisis-management, and this essay will not tread the grounds so well-articulated by these experts.[1]

Instead, this essay deals with an issue integral to performance following a crisis: how does the President rehabilitate public confidence following this fallout? It is often difficult to isolate the effects of public disapproval of specific incidents: for instance, how much did Katrina affect public approval of President G. W. Bush, given the other “missteps” that followed in the heels of Katrina?[2] Nevertheless, precipitous declines in public disapproval reduce legislative support for a president’s initiatives.[3] What may the President do to rehabilitate public confidence, particularly in a democratizing country where slowed or stalled reforms are hazardous to political, social, and economic developments?

Adapting from studies of credible apologies,[4] two processes are integral to this effort: (a) review and assessment by committees comprising non-government citizens; (b) reparations to the affected. The review and assessment makes clear that the President and his administration have a commitment towards transparency, accountability, and capacity-building, and the composition of these committees by non-government personnel is directly relevant to the government’s credibility. Reparations underscore the President’s vested, empathetic response that acknowledges the impact and devastation on lives and livelihood; this ability to relate often distinguishes good leaders from the rest.

The massive humanitarian aid to this disaster emphasizes the national and international efforts that have rallied to help with the tremendous tasks of recovery and rebuilding. In the face of such work, rebuilding of public confidence may be relegated as a natural offshoot of work to be accomplished or scuttled to the sidelines for at a later date. Hopefully, it is clear that purposeful rebuilding of the country and public confidence concurrently is more effective for short- and long-term stability and success.